during the validity of the contract, when its terms are carefully observed, this Assistance Service gives you the right to receive a free and efficient support, in case the original cover of your padded product is been accidentally ruined or stained. In such situations, you can count on our Uniters specialists’ support: ask for assistance following the request procedures of the section “Request for Assistance” and all the help you need, in order to remove eventual stains, will be granted. In case you can’t solve the problem on your own, Uniters will send a specific and professional cleaning solution.
In case the issue persists, or if the complaint relates to another kind of damage (cf. section 1), Uniters will provide for booking yourself into a door-to-door appointment with a specialist or will organize an authorized and professional cleaning service at your home. If the technician believes that the cleaning or repairing (when there are some damages) process is not enough, Uniters will evaluate the possible solutions and the eventual availability of the required type of replacement cover. You will have the possibility to choose between one of the following solutions: partial substitution of the cover, entire substitution of the cover, product substitution, forms of compensation. In case you choose the substitution of the cover, you may find some colour and grain variations between the replacement material and the original one: such inconveniencies are often unavoidable, so they won’t be considered as justified causes of complaint. If you choose the substitution of covers or artefacts, delivery costs will be at your own expense, while the old product or fabric will become the property of Uniters. At the moment of the substitution of covers or entire products, the respective Assistance Service will be expired.
Uniters Assistance will be granted within the limits of the first payment, namely the purchase price you can find in the specific section of the contract (in case of claim, that is the amount specified in the sales invoice/receipt of the product). Whenever the cleaning or repairing costs, incurred by Uniters, exceed the total amount of aid, the company will soon notify the issue and guide you through two different solutions: you will have the possibility to terminate the service or the opportunity to complete all treatments on prior payment of the corresponding outstanding sum.